Privacy Policy

Your privacy is critically important to us and this policy aims to give you information on how we collect and processes your personal data through your use of https://eastcoastdistillery.co.uk Our website is not intended for children and we do not knowingly collect data relating to children.

This Privacy Policy applies to https://www.eastcoastdistillery.co.uk (hereinafter, “us”, “we”, “our” or “https://www.eastcoastdistillery.co.uk“).

Who we are

Our website address is: https://www.eastcoastdistillery.co.uk.

Our registered address is:

East Coast Distillery, Church View Lodge Lane, Essex, CO16 0BS. United Kingdom

Our physical address is:

East Coast Distillery, Landermere Farm Buildings 3A, Landermere, Thorpe-le-Soken, Essex, CO160NH. United Kingdom

It is our policy to respect your privacy regarding any information we may collect while operating our website.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

Our purpose for collecting non-personally identifying information is to better understand how our visitors use its website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blog posts. We only disclose logged in user and commenter IP addresses under the same circumstances that we use and discloses personally-identifying information as described below.

Gathering of Personally Identifying Information

Certain visitors to our website choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that we gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog to provide a username and email address.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.

Aggregated Statistics

We may collect statistics about the behaviour of visitors to our website. We may display this information publicly or provide it to others. However, we doe not disclose your personally-identifying information.

Cookies

To enrich and perfect your online experience, we uses”Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website, with the drawback that certain features of the site may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies.

Marketing

We may provide you with information about products, special offers, and other news where we feel these may interest you.

Depending on what contact information you have given to us, we may contact you by email. We will only do this where you have consented to receiving such information from us or where you have purchased goods from us and have not told us that you do not want to receive our marketing.

You can opt out of such marketing at any time and if you wish to do so, please email us at hello@eastcoastdistillery.com

We use MailChimp as our Digital Marketing Platform, when shopping, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. MailChimp’s privacy policy can be viewed here.

E-commerce

Those who engage in transactions with us – by purchasing one of our products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with us. We do not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We process credit card payments through Stripe and details including those above will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see Stripe’s Privacy Policy for more details.

We also accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Privacy Policy Changes

Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and at our sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Information

If you have any questions about this Privacy Policy, please contact us at hello@eastcoastdistillery.com