Terms & Conditions
Customer satisfaction
We do hope that you love your Tide’s Fortune Gin, but if for any reason you are not satisfied with your purchase please do not hesitate to contact us on hello@eastcoastdistillery.co.uk
Use of our online shop
East Coast Distillery Ltd takes its responsibility towards legal drinking age seriously. You, the buyer, are responsible for ensuring the accuracy of the details provided in your order and we will not be obliged to accept an order if all details required are not fully captured or suitable. By using this site, you are confirming that you are of, or above, the minimum age to legally consume alcohol in your country of residence, and from where you are browsing.
Payment
We want to make the payment process as easy as possible for you. Payment can be made online by debit, credit card or PayPal. We only accept payment online at the time of ordering, via credit or debit cards as defined at checkout however if you wish to order over the phone please get in touch.
East Coast Distillery Ltd reserves the right to cancel any order received and refund the total value of the order to the cardholder.
Please note that our liability to you in connection with any order will not exceed the total price charged for the relevant items.
Prices
All prices are quoted inclusive of VAT and duty but exclusive of delivery costs. We reserve the right to alter prices of our products at any time without prior notice.
Please contact us for special rates for large orders or wholesale.
Refund policy
You have up to 7 days following delivery of the goods to exchange them for goods of the equivalent value or request a refund. In this case you must notify us of your wish to cancel in writing (by email, via our “contact us” page or by post) and you must return the goods to us at your expense in their original wrapping, intact and accompanied by all accessories and documentation which were part of the delivery within 30 days of receipt.
Please send any return items our company address, with a note inside including the name, order number and postcode of the original order.
Unfortunately we will not be able to refund the cost of postage, either of your original order or the return unless the item is faulty.
Delivery
We want you to enjoy your purchase as soon as possible, so we always do our best to ensure you receive your order promptly. You should expect to receive your order within 7 days of it being placed (within mainland UK)
International delivery: Unfortunately we are unable to ship internationally at the moment.
All goods are tracked, and must be signed for by the purchaser, who must be over the age of 18 in the UK, or over the legal drinking age in the country of delivery.
Missing or damaged orders
Any order you wish to report as missing or damaged, should be reported within 14 days of the date of order. Outside this time, we cannot consider any claim. If an item arrives damaged we will offer a replacement or a credit on the return of the broken item.
Website content
The images contained on this website are for general impression only. If you require confirmation of either prior to placing your order, please contact us directly.
This website uses information, images and trademarks which are owned by, or licensed to, East Coast Distillery Ltd, and none may be reproduced without our permission. Unauthorised use of this website will result in East Coast Distillery Ltd making a claim for damages.
Disclaimer
We have made every effort to ensure that the historical information contained was correct at publication, we do not assume and hereby disclaim any liability to any party for any loss, damage, or disruption caused by errors or omissions, whether such errors or omissions result from negligence, accident, or any other cause.
